Join Home Instead as a Scheduling and Service Coordinator

Are you ready for a career that combines your dedication to helping others with real opportunities for professional growth? At Home Instead, we offer you more than a job; we offer a fulfilling career where your work truly makes a difference in people’s lives. You’ll be joining a supportive team focused on positively impacting our aging population, where each day brings meaningful rewards.

Why You'll Love Working with Us 

● Meaning work and connections. You will be a part of a team that truly cares about their clients and caregivers
● Ongoing training, opportunities for career advancement, and support from experienced team members.
● Competitive benefits 
● Work life balance while still providing consistency and stability
● Earn bonuses for meeting key objectives and have the opportunity for additional on-call income

What does a Scheduling and Service Coordinator do?

As a Scheduling and Service Coordinator with Home Instead, you will play a vital role in coordinating client and caregiver schedules,focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients and amazing care pro team.

Key Responsibilities 

● Build Client Relationships by meeting with potential clients to assess their needs, establish a service plan, and provide ongoing support.
● Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety.
● Maintain all documentation in compliance with state,federal, and franchise standards.
● Identify opportunities to enhance service hours and add value to the client experience.
● Conduct on-site visits, introductions, and training to support Care Professional performance and job satisfaction.
● Work closely with recruitment and retention teams to support hiring and retention goals.
● Answer calls professionally and knowledgeably
● Match clients and Caregivers based on needs, skills, and location
● Maintain schedules,fostering quality matches and strong relationships
● Monitor, mediate, and log activities in our software system
● Ensure accurate client and Caregiver records
● Address client and Caregiver concerns as needed
● Communicate openly with colleagues, Caregivers, clients, and family members
● Uphold company policies, procedures, and business ethics

What We Offer

● Group Health Insurance, Vision, and Dental
● 401k Plan with 5% company match
● Bonus Program
● A meaningful career in a vital industry
● Opportunity for growth within the company
● On-call responsibilities 
● Pay Range:$19-21

Requirements 

● Experience in a service-focused role, with a dedication to "doing what’s right"for clients
● Strong organizational skills and comfort with technology
● Commitment to high standards of compliance and service quality
● Ability to travel locally as needed to meet clients and provide support
● Flexible availability for occasional after-hours or weekend duties

Technical Proficiency (Preferred)

● Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite

This is not an entry level position - please only apply if you are serious & can answer the following question AM I -

• Proactive: Anticipates needs, plans ahead, and solves problems before they escalate.
• Calm under pressure: Can handle high-volume days, caregiver call-offs, and urgent needs without getting flustered.
• Multitasker: Can juggle calls, texts, shift coverage, and scheduling updates simultaneously.
• Strong communicator: Writes and speaks clearly and confidently with caregivers, clients, and internal staff.
• Detail-oriented: Notices coverage gaps, availability conflicts, and policy deviations.
• Excellent follow-through: Doesn’t let tasks drop—follows up on every open shift, unresolved situation, or pending schedule change.
• Committed for the long term: Sees this as a career step, not just a job.
• Relationship-builder: Cares about the people behind the shifts—clients and caregivers.

Are you? If so, be prepared to share Your WHY!

If you are ready to join a caring, impactful organization with a passion for improving the lives of seniors, we encourage you to apply! Join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!

About Us

We are a fast-growing, mission-driven home care company that provides non-medical support to seniors who want to remain safe and independent at home. Our team works closely with families, caregivers, and healthcare partners to deliver care moments that matter every day.

We’re looking for an experienced and highly organized coordinator to lead the charge on client scheduling, care planning, and communication. This is an administrative leadership role — not a caregiver job or entry-level position.

✅ You Are a Great Fit If You:

• Have 2+ years of experience in scheduling, care coordination, or operations in senior care, healthcare, or staffing
• Are skilled in matching staff to client needs based on care plans, personality fit, and urgency
• Thrive in a fast-paced environment and can multi-task like a pro
• Are an expert communicator — calm, clear, and assertive with caregivers, clients, and families
• Can solve problems on the fly, resolve conflicts, and escalate appropriately
• Are confident using software platforms (scheduling, CRM, or EMR systems — we use WellSky)
• Have attention to detail and a strong follow-up game — no dropped balls here
• Can think like a care manager while executing like a dispatcher
• Enjoy working with purpose and building relationships with both clients and staff